Shipping policy

Processing time

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day.

Shipping times

We ship worldwide from our overseas fulfillment center. Estimated delivery times after processing:

United States: 5–8 business days
Canada: 7–15 business days
Rest of world: 10–20 business days

All delivery times are estimates and are not guaranteed. Delays caused by carriers, customs processing, weather, or high-volume seasons are outside our control.

Shipping costs

Shipping is free on all orders.

Order tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow 2–4 business days for tracking information to update after you receive it.

Halloween delivery

To receive your order before Halloween, we recommend placing it by October 18. Orders placed after this date may not arrive in time. Delivery dates are estimates and cannot be guaranteed.

Customs and import duties

Orders are shipped internationally and may be subject to import duties or taxes depending on your country's regulations. Any such charges are the responsibility of the recipient unless stated otherwise at checkout.

Incorrect addresses

Please double-check your shipping address before completing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If your package is returned to us due to an incorrect address, you will be responsible for the cost of reshipping.

Lost or damaged packages

If your package is lost in transit or arrives damaged, contact us at infoshopsupport@gmail.com within 30 days of the expected delivery date and we will make it right.